Let’s get your question answered!

  • HOW DO I MAKE A RESERVATION?

    Reservations can be made online or by phone at 646. 204.0460  with a major credit card. Seats are not held without payment.


    WHAT PAYMENT OPTIONS DO I HAVE?

    We accept most major credit cards. If necessary, you can pay with a personal check or money order by mail. Please call our reservations department at 888. 532.1717 for more information.


    CAN I HOLD A RESERVATION AND PAY ONBOARD?

    We do not hold reservations without payment.


    I HAVE A GIFT CERTIFICATE/ COUPON / OFFER, HOW DO I REDEEM IT?

    All gift certificates, coupons and discount offers must be mentioned at the time of booking in order to be honored. Please bring your gift certificate, promotional card or coupon with you on the night of your cruise and present it to the host/hostess on board.


    IF ONE OR MORE PEOPLE IN MY PARTY ARE NOT ABLE TO MAKE IT OR WE MISS THE CRUISE WILL WE RECEIVE A REFUND?

    No. Once payment is received cruises are non-refundable. With a 48-hour or better notice we will be happy to reschedule your cruise date or issue a gift certificate for the amount paid. Cruises are non- refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.


    IS GRATUITY INCLUDED?

    An Administrative Fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity or service charge and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by our crew.


    WHAT IS THE ADMINISTRATIVE FEE?

    An Administrative Fee is collected at the time of reservation, related to the cruise and the services included in the ticket. This is not a gratuity and will be used at the discretion of the company. If you wish to purchase additional beverages or food enhancements onboard, we recommend you leave a gratuity onboard based on the quality of service provided to you by your server.


    WHAT ARE THE OTHER TAXES?

    In addition to sales tax, we are assessed taxes by some of our local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.


    WHAT HAPPENS IF IT RAINS OR SNOWS?

    We sail rain or shine. In the case of severe weather conditions or upon the direction of the U.S. Coast Guard, we will remain dockside, but provide the full dining service.


    ARE THERE ANY AGE RESTRICTIONS ON YOUR CRUISES?

    There are no age restrictions for most of our cruises. All minors require adult supervision. Please call with questions about any of our special event cruises, as minors are not restricted, but the cruise may not be appropriate for all age groups. Our Rock The Yacht! Cruise is 21+.


    DO YOU OFFER ANY CHILDREN DISCOUNTS?

    Children under 4 are complimentary. Children 4 to 12 are 40 – 50% off, depending on cruise type and port location.

  • WHAT IS THE DRESS ATTIRE FOR THE CRUISES?

    International Sightseeing, Alive After Five – Happy Hour & Rock The Yacht! Cruises: Casual attire, such as shorts and t-shirts are appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board.

    Brunch & Lunch Cruises: We recommend New York casual attire, such as khaki pants and collared shirts. We request no shorts, tank tops, flip flops, or gym shoes.

    Dinner Cruises: Business casual to dressy casual attire is recommended. For men, slacks or khaki pants, and a collared shirt with or without a jacket; for women slacks or skirt, with a collared shirt, or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises.

    You may find that some guests are dressed more formally, especially those celebrating special occasions. However, attire varies from comfortable shorts to the more formal. Bring along a light jacket or wrap as it may get a bit breezy on the outer decks.


    WHAT TIME DO I BOARD THE SHIP?

    Boarding time is usually 30 minutes prior to departure for all cruises. Please check your boarding time when making your reservation.


    IS SMOKING ALLOWED?

    Smoking is allowed on the outside decks only with the exception of Harbor Tours and Whale Watching Cruises. Please dispose of all refuse in proper receptacles. Do not throw anything into the water. Please help us keep our harbors clean.


    IS THERE PRE-ASSIGNED SEATING?

    As you board, our captain and marine crew will direct you to your deck. From there the host/hostess will show your party to your assigned table(s) if reserved. Decks are never guaranteed to non-private groups. We assign seats based on needs and capacity for each cruise.


    WILL I GET MY OWN TABLE?

    On the majority of our cruises, we assign private tables to the individual parties. However, on some of our cruises, we do have cruise-style seating, where we will ask you to share a table with other parties. If this is the case, you will be told if this is the case at the time you make your reservation.

    A few of our products don’t have assigned seating. Please check cruise details to learn about the offering on the cruise you’re looking at.


    WHAT KIND OF ENTERTAINMENT IS ON BOARD?

    Hornblower offers inviting dance floors and a variety of music, from the dance hits of the 40’s through today as well as a variety of jazz, standards and popular favorites. Depending on the cruise, it may be background music, a DJ or a live band. Please check online or ask one of our reservations agents for more details about the planned entertainment for your specific cruise.


    CAN WE MEET THE CAPTAIN AND VISIT THE PILOT HOUSE?

    Yes. Guests are welcome to come and meet the Captain and the First Officer. However, for safety and security reasons, we ask that you check with our staff onboard before visiting the pilot house. We want to ensure that all passengers and crew are kept safe and that the captain is not distracted while performing essential duties.

  • ARE THERE GLUTEN-FREE & VEGETARIAN OPTIONS AVAILABLE? CAN I MAKE A SPECIAL MENU REQUEST?

    Yes, for dining cruises, gluten-free and vegetarian meals are available and can be arranged at the time of booking. If you have a group with many vegetarians or if you have vegans, please notify a reservations agent at the time of booking.

    If you have food allergies or other dietary restrictions, please let your reservations agent know at the time of booking. We can also accommodate most other special dietary needs with advance notice.


    DO YOU OFFER SPECIAL CELEBRATIONS FOR BIRTHDAYS, ANNIVERSARIES OR SPECIAL OCCASIONS?

    We offer a variety of special enhancements to add to your dining experience. Please ask your reservations agent about our celebration & party packages, food enhancements, balloon or flower bouquets, and our drink passports. These options are also available when booking online.

    In addition to purchasing enhancements, we are happy to acknowledge all special occasions onboard. Please let us know what your celebrating and the name(s) of those being honored, and our entertainment will be happy to make an announcement during the cruise.


    WHEN IS DINNER SERVED?

    Dinner service begins immediately upon embarking.


    DO WE NEED TO PRE-SELECT THE MENU BEFORE THE DAY OF CRUISING?

    No, you do not need to pre-select your menu. Some of our cruises have multiple entrée options and we have a menu that you will chose from onboard. For our other cruises, we either have a preset menu or offer a buffet with a variety of options available. Please ask your reservations agent for more details about your specific cruise. On certain cruises, with group reservations, pre-selecting your menu may be necessary.

  • CAN WE BRING OUR OWN DECORATIONS?

    Small groups without private space can bring table decorations but early boarding is not allowed. Please do not use confetti or tape any items to the walls of our yachts.


    WHAT DÉCOR DOES HORNBLOWER PROVIDE?

    Hornblower yachts are decorated with linens, silver and china.

    If you have decorations for your private event, we do not allow candles or any open flames- electronic votives are acceptable.


    CAN I BRING CAKES AND FLOWERS ON BOARD?

    Cakes may be brought on board, however you will be charged a $1.50 per person cake cutting fee. Cake cutting fee for wedding or tiered cakes is $3.00/per guest. Small flower bouquets are also permitted. Please keep in mind you are on a ship, so top heavy arrangements will not be stable. Unfortunately, an early boarding is not available.

  • ARE YOU REGULATED BY THE U.S. COAST GUARD?

    Our vessels are all subject to inspections by the U.S. Coast Guards and our crew are all properly licensed. We also follow Marsec security guidelines. Should the Marsec security level be elevated, we may opt to increase security measures onboard our vessels to insure everyone’s safety. The U.S. Coast Guard requires all passengers over 18 years of age to have valid photo identification. Please make sure to have your photo ID available at boarding.


    ARE LIFE PRESERVERS ON BOARD?

    Each vessel is 100% Coast Guard certified with life preservers and all required lifesaving equipment, including child life vests.


    IS THE SHIP HANDICAPPED ACCESSIBLE?

    Hornblower does have accessible yachts in the fleet. However, not all yachts and decks are accessible. Please call 888.532.1717  to ensure handicap accessibility for the date you are planning to cruise.


    WILL I GET SEASICK?

    The vast majority of our guests experience no discomfort at all as we do not leave the calm waters of the harbor. If you tend to have a problem with motion sickness, you may experience seasickness. If you are sailing on one of our whale watching cruises, we do go out into the open ocean and as a result, the chance of getting seasick increases. For these cruises, we recommend that if you are prone to motion sickness that you take advantage of a number of preventative measures that are available to you.


    IS THERE A PHONE OR WI-FI ON THE BOAT THAT RECEIVES CALLS?

    Hornblower does not have phones for guests’ use. Most cellular services are available on the water as we do not cruise beyond one mile off shore on most of our cruises. Many of our boats have Free Public Wi-Fi available.

  • WHERE OR HOW DO WE PICK UP TICKETS?

    Please follow the instructions on your confirmation for checking in on the night of your cruise. When you arrive, introduce yourself at cruise check-in either onboard the yacht or on the pier and they will show you to your table or direct you to where you can board. Be sure to get a confirmation number at time of booking.


    WHERE ARE YOU LOCATED?

    Hornblower New York has two locations in Manhattan:

    Pier 40: Hornblower Landing at Hudson River Park Pier 40, 353 West Street, New York, NY 10014 (at Westside Hwy. and W. Houston)

    Pier 15: Pier 15 Waterfront Esplanade, Pavilion 2, 78 South Street, New York, NY 10038

    We also can sail private events from other docks in Manhattan, New Jersey and Connecticut.


    HOW DO I GET THERE AND WHERE DO I PARK? DOES HORNBLOWER VALIDATE PARKING?

    Paid public parking is available at on Pier 40 location in the West Village. Parking is run by Central Parking and charges $35 for all event parking.

    There is no parking available at on Pier 15 location, although there are several public parking garages in the area that we can recommend.

  • WHAT LOCATION DOES THE NEW YORK CITY LIGHTS DINNER CRUISE SAIL FROM?

    Pier 40: Hornblower Landing at Hudson River Park Pier 40, 353 West Street, New York, NY 10014 (at Westside Hwy. and W. Houston)


    WHAT’S THE DRESS CODE FOR THE NEW YORK CITY LIGHTS DINNER CRUISE?

    Business casual to dressy casual attire is recommended. For men, slacks or khaki pants, and a collared shirt with or without a jacket; for women slacks or skirt, with a collared shirt, or dress. We request no jeans, shorts, tank tops, flip-flops, or gym shoes on these cruises.


    WHAT TYPE OF FOOD IS SERVED?

    New York City Lights Dinner Cruise Menu

  • WHAT LOCATION DOES THE JAZZY CHAMPAGNE BRUNCH CRUISE SAIL FROM?

    Pier 40: Hornblower Landing at Hudson River Park Pier 40, 353 West Street, New York, NY 10014 (at Westside Hwy. and W. Houston)


    WHAT’S THE DRESS CODE FOR THE JAZZY CHAMPAGNE BRUNCH CRUISE?

    We recommend New York casual attire, such as khaki pants and collared shirts. Ladies, have fun with it! Always looking for some great summer hats! We request no shorts, tank tops, flip flops, or gym shoes.


    WHAT TYPE OF FOOD IS SERVED?

    Jazzy Champagne Brunch Cruise Menu

  • ARE THERE ANY AGE RESTRICTIONS?

    Alive After Five is open to all ranges. It’s a Happy Hour Cruise for cruisers of all ages.


    WHAT LOCATION DOES THE AlIVE AFTER FIVE CRUISE SAIL FROM?

    Pier 15: Pier 15 Waterfront Esplanade, Pavilion 2, 78 South Street, New York, NY 10038


    WHAT’S THE DRESS CODE FOR THE ALIVE AFTER FIVE CRUISE?

    Casual attire is appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board.


    WHAT TYPE OF FOOD IS SERVED?

    Alive After Five is a Happy Hour Cruise. There isn’t a full dinner program on this cruise. Think of it as light snacks and appetizers!

    Alive After Five Menu
    Rock the Yacht! Menu


    IS THERE RESERVED SEATING?

    The Cruise is a Mix & Mingle style atmosphere. Reserved seating is available via upgrade at checkout for $15 plus Administrative Fee and Tax.


    CAN I BRING MY OWN FOOD?

    No, however, you can purchase our Hungry Sailor food package in advance at checkout or at checkin day of. Prices at check in day of are more expensive.


    WHAT ABOUT A BIRTHDAY CAKE?

    There is a chocolate or vanilla cake available for purchase upon checkout. If you prefer to bring your own there is a $3 per person charge as a cutting fee.


    IS THERE PARKING NEARBY?

    Paid public parking is available at on Pier 40 location in the West Village. Parking is run by Central Parking and charges $35 for all event parking.

    There is no parking available at on Pier 15 location, although there are several public parking garages in the area that we can recommend.


    IS THERE A GROUP DISCOUNT?

    We do not have a group discount for this particular Happy Hour Cruise


    WHAT TYPE OF MUSIC IS PLAYED ONBOARD?

    Top 40 and classic favorites, the DJ will take requests as well – We do have specialty DJ and music guests that would provide other music

    SO, YOU’RE CELEBRATING SOMETHING
    We love to celebrate all types of events and milestones. Birthday, Bachelor/ette or other fun events. Make sure to let our crew know what you’re celebrating so we can celebrate with you!

  • ARE THERE ANY AGE RESTRICTIONS?

    Rock The Yacht! Cruises are 21+. It’s a late night cruise, leave the children at home with a nanny and go enjoy yourself in the most beautiful city in the world! Need a babysitter? Unfortunately, we do not currently offer childcare, but take a look at what www.care.com can offer.


    WHAT LOCATION DOES ROCK THE YACHT! CRUISE SAIL FROM?

    Pier 15: Pier 15 Waterfront Esplanade, Pavilion 2, 78 South Street, New York, NY 10038


    WHAT’S THE DRESS CODE FOR THE ROCK THE YACHT! CRUISE?

    Casual attire is appropriate. We recommend bringing along a light jacket or wrap as it may get breezy on board.


    WHAT TYPE OF FOOD IS SERVED?

    Rock The Yacht! Cruise is one of our late night cruises. There isn’t a full dinner program on this cruise. Think of it as light snacks and appetizers!

    Alive After Five Menu
    Rock the Yacht! Menu


    IS THERE RESERVED SEATING?

    The Cruise is a Mix & Mingle style atmosphere. Reserved seating is available via upgrade at checkout for $15 plus Administrative Fee and Tax.


    CAN I BRING MY OWN FOOD?

    No, however, you can purchase our Hungry Sailor food package in advance at checkout or at checkin day of. Prices at check in day of are more expensive.


    WHAT ABOUT A BIRTHDAY CAKE?

    There is a chocolate or vanilla cake available for purchase upon checkout. If you prefer to bring your own there is a $3 per person charge as a cutting fee.


    IS THERE PARKING NEARBY?

    Paid public parking is available at on Pier 40 location in the West Village. Parking is run by Central Parking and charges $35 for all event parking.

    There is no parking available at on Pier 15 location, although there are several public parking garages in the area that we can recommend.


    IS THERE A GROUP DISCOUNT?

    We do not have a group discount for this particular Happy Hour Cruise


    WHAT TYPE OF MUSIC IS PLAYED ONBOARD?

    Top 40 and classic favorites, the DJ will take requests as well – We do have specialty DJ and music guests that would provide other music

    SO, YOU’RE CELEBRATING SOMETHING
    We love to celebrate all types of events and milestones. Birthday, Bachelor/ette or other fun events. Make sure to let our crew know what you’re celebrating so we can celebrate with you!

  • WHAT LOCATION DOES THE HORNBLOWER INTERNATIONAL SIGHTSEEING CRUISE SAIL FROM?

    Pier 15: Pier 15 Waterfront Esplanade, Pavilion 2, 78 South Street, New York, NY 10038


    WHAT LANGUAGE IS THE AUDIO TOUR IN?

    Hornblower offers the sightseeing tour in 9 languages. These languages are: English, French, German, Spanish, Italian, Portuguese, Mandarin, Korean and Japanese. We’re always looking to expand our language offering. If you don’t see your primary language here, please let us know!


    HOW LONG IS THE CRUISE?

    The cruise is a 45min-1HR harbor tour (depending on tide and harbor traffic). The cruise departs form the historic South Street Seaport. You will cruise by the Statue of Liberty, Battery Park and Ground Zero, Governor’s Island and the Brooklyn Bridge.